Zonal Service Manager – West

PREAMBLE

BlueVerse, an Indian-based startup, pioneers a groundbreaking Automated Bike Washing Machine that revolutionizes the industry. This patented cutting-edge technology, designed exclusively for two-wheelers, conserves water and prevents soil contamination by recycling over 98% of water used. BlueVerse’s commitment to sustainability sets a new standard, empowering eco-conscious riders with unparalleled performance.

Headquartered in Mumbai, Maharashtra, with a manufacturing unit in Kala Amb, Himachal Pradesh, we form powerful partnerships with leading two-wheeler manufacturers and collaborate with dealerships nationwide. Through our innovative “Wash As A Service” (WAAS) model, BlueVerse takes full responsibility for machine ownership, maintenance, and management, seamlessly integrating advanced systems into service stations, redefining convenience in automated bike washing.

KEY ACCOUNTABILITIES: (Key Result Areas – KRA)

Job Objective:

• The Zonal Service Manager at BlueVerse are instrumental in ensuring seamless operations and deployment of Automated Bike and Car Washing Machines across their designated states
• With a vital role in coordination, they work closely with dealers Service Team, Company’s service Team, installation teams, and logistics manager to guarantee the machines’ optimal functioning, ultimately prioritizing the highest level of customer satisfaction for two-wheeler owners.
• Crucial role in ensuring the successful implementation of the “Wash As A Service” (WAAS) arrangement.

Key Performance Indicators – KPI

Responsibilities:

• Liaising with dealers to address their needs, provide support, and ensure efficient operations.
• Coordinating with service team and installation teams to facilitate machine installation, commissioning, and quality assurance.
• Collaborating with logistics managers to ensure timely dispatch of machines and coordinate any transportation requirements.
• Monitoring and managing machine performance and maintenance activities.
• Conducting regular site visits to ensure adherence to installation guidelines and readiness requirements.
• Addressing operational issues, escalations, and resolving customer complaints.
• Providing training and support to dealers and service center staff on machine usage and maintenance.
• Collecting and analyzing operational data and preparing reports on machine performance and utilization.
• Collaborating with the program manager and other stakeholders to drive continuous improvement initiatives.
• Maximizing customer feedback capturing
• Actively promoting “Paid Wash” to customers through a consistently exceeding customer expectations and providing delightful experiences
• To handle service and maintaince issues in the zone
• To ensure CSI is maintained as per requirements of BV and the OE
• To handle training and refresher training.

REPORTING RELATIONS

• Bottom UP: Head – Head After Sales
• Top Down – Service Team

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position requires full time physical presence, attention & devotion at the work station.
• Sitting for long periods of time in front of a computer is common. May result in repetitive strain on the neck and back.
• The position does not require physical effort. This position is not subject to Occupational Health and Safety Risks. The position requires normal office environment.
• Work is normally performed inside office premises; exposure to unpleasant odors and noises minimal; No possibility of exposure to contagious disease nor to chemicals.
• It is subject to mental stress caused by rapidly changing business environment, diversity in the organization, tight deadlines.
• Strict corrective initiatives must always be met and deadline induced mental stress is frequent.
• Infrequent local travel is normal and need based.
• Outstation travel requirements are minimal to moderate.

CONCLUSION

This JOB DESCRIPTION is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.